Warranty

At Krikacy, we take pride in crafting high-quality outdoor furniture designed to elevate your outdoor spaces. Our warranty reflects our commitment to durability, quality, and your satisfaction. Below, we’ve outlined the warranty coverage by product category to provide you with clear, detailed information.

Warranty for Wicker Patio Furniture

Coverage:

• Frame and Wicker: 1-year limited warranty
• Cushions: 1-year limited warranty

What’s Covered:

• Frame and Wicker: Defects in materials or workmanship, such as cracking, unraveling, or structural damage to the wicker and frame under normal use.
• Cushions: Manufacturing defects, such as faulty stitching, zipper issues, or material flaws.

What’s Not Covered:

• Normal wear and tear, including fading of the wicker due to prolonged UV exposure.
• Damage caused by improper use, neglect, accidents, or exposure to harsh chemicals.
• Mold, mildew, or stains resulting from environmental factors or improper care.

Care Tips to Extend Longevity:

• Clean the wicker regularly with mild soap and water to prevent debris buildup.
• Store furniture in a covered area or use furniture covers during extreme weather conditions.
• Allow cushions to dry completely before storing them to avoid mold or mildew.

Warranty for Aluminum Patio Furniture

Coverage:

• Aluminum Frame: 1-year limited warranty
• Cushions: 1-year limited warranty

What’s Covered:

• Frame: Defects in materials and craftsmanship, including structural failure, cracking, or corrosion under normal use.
• Cushions: Faulty stitching, seam tears, or material defects within the first year.

What’s Not Covered:

• Scratches, dents, or discoloration of the aluminum due to normal wear or exposure to harsh environments.
• Rust or corrosion caused by exposure to saltwater or chlorine.
• Damage from misuse, improper care, or using the furniture for purposes other than its intended use.

Care Tips to Extend Longevity:

• Wipe aluminum frames with a soft cloth and mild soap to remove dirt and grime.
• Avoid exposure to saltwater or chlorine, or rinse the furniture promptly after exposure.
• Use outdoor furniture covers when not in use to protect against the elements.

Warranty for Polymer/Recycled Furniture

Coverage:

• Polymer Frame: 1-year limited warranty
• Cushions: 1-year limited warranty

What’s Covered:

• Polymer Frame: Defects in materials and manufacturing, including cracking, splitting, or warping under normal outdoor use.
• Cushions: Issues related to stitching, zippers, or fabric defects within the first year.

What’s Not Covered:

• Fading, discoloration, or damage caused by prolonged UV exposure or extreme heat.
• Damage resulting from misuse, improper cleaning products, or physical abuse.
• Mold or mildew resulting from improper storage or cleaning.

Care Tips to Extend Longevity:

• Clean polymer furniture with a mixture of mild soap and water using a soft cloth or sponge.
• Avoid placing hot objects directly on the surface, as extreme heat can cause damage.
• Store furniture in shaded areas or use covers during prolonged exposure to sunlight or harsh weather.

General Warranty Terms

• This warranty is applicable only to the original purchaser and is non-transferable.
• Proof of purchase (e.g., receipt or invoice) is required to claim warranty service.
• Any repairs or replacements provided under this warranty do not extend the original warranty period.
• Damage caused by misuse, natural disasters, or failure to follow care instructions is not covered.

At Krikacy, we are dedicated to ensuring your satisfaction with every product you purchase. If you experience any issues with your outdoor furniture, our team is here to assist you. Please contact our support team with any warranty claims or questions.

Contact Us for Warranty Support
Email: info@krikacy.com
Phone: +1 (905)829-8233